FAQ
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Where can I buy Gabel poles?
“You can purchase Gabel products directly on our e-commerce platform in the top menu section, selecting the relevant category.
Gabel products are also distributed in more than 80 countries worldwide. We are available in the best specialized sports stores.
How can I create an account for purchases?
- Click on the user icon (or ‘My Account’ on mobile).
- Select the ‘Register’ option and fill in the required fields.
How can I modify the data in my purchasing account?
- Click on the user icon (labeled “My account” on mobile)
- Select the “Account details” option
- Make the changes, and once done, click on “Save changes”
I want to buy a pair of poles, but I don't know what the right size is. How can I determine that?
If you are not sure about the right size for you, please contact us to sales@gabel-sport.com
Are there instructions on the maintenance of the poles?
Gabel products do not require specific maintenance except for periodic cleaning before storage or after particularly intense use. It is recommended not to use soapy detergent products that could affect and compromise their proper use. For cleaning, it is advised to use a damp sponge or quickly evaporating alcohol-based products.
What are the accepted payment methods?
Accepted payment methods include: bank transfer, credit card, and PayPal.
What are the shipping times?
Orders received are processed in real-time, and the shipment is handed over to the courier on the same day or within the next 24 working hours at the latest.
What are the return conditions?
All online sales are governed by specific laws to protect buyers. All our customers who are not satisfied for any reason with the quality of the received product or wish to cancel the purchase have 15 days to return the item, which must be unused and in the same condition as it was at the time of shipment.
Are the products for sale on the website always available?
We conduct daily checks on warehouse availability to update the product stock levels in real-time. We can guarantee that more than 99% of the items for sale are always available. In the rare event that an order is placed for unavailable material despite all checks, the customer is offered an exchange with items of equal or superior quality or a full refund of the amount spent.